Retail, Tech

Best Buy Honors Accidental Damage From Handling Plan!

Coke on laptop

Best Buy honors their accidental protection plan.

Damaged Laptop

My old laptop (ASUS G1S) had soda spilled on it and wouldn’t turn on. I brought the damaged laptop to Best Buy and explained the catastrophe. The Geek Squad agent said it would be anywhere from 1-4 weeks depending on if the laptop was going to be replaced or repaired. If replaced about a week and repaired about 4 weeks. I noticed while checking the status online, Best Buy was waiting on me. The Geek Squad didn’t notify me I had to call them and ask them what exactly the status meant. He told me the laptop was eligible for an exchange. Once eligible for exchange you must work with a sales person to find a laptop.

Exchange Process and Specs

When replacing laptops the sales associate will determine screen size, of your old laptop. Depending on screen size of  broken laptop Best Buy will try to match. I had a 15.4″ screen but they didn’t have any ASUS 15.4″ laptops so they bumped me up to the 17.3″ ASUS they had available. The laptop I received has an Intel Core i7, 6gb DDR3 ram, 500gb HDD (but has additional slot for another HDD), and a ATI Mobility Radeon HD5870 GPU. The Windows Experience Index:

  • Processor : 7.0
  • Memory (RAM): 7.4
  • Graphics: 6.9
  • Gaming Graphics: 6.9
  • Primary Hard Disk: 5.9

The sales associate and manager were both very helpful and understanding.

Things to keep in mind when working with sales associate:

  • If you plan to buy the accidental plan again let them know right away, they might give you an upgraded laptop.
  • Be professional the sales associate and manager will understand your needs if you’re friendly.
  • Check Best Buy’s website before exchanging for laptops in the range of the broken laptop.
  • Tell sales associate about possible laptops found online.

Questions? Feel free to leave comment.

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  • Bubblesprite13

    so the same things happened to me and i want know if i can still get the old damaged one back and save everything on to the new one. I’m not great with technology sol, what about all my programs i had that were only allowed on one laptop can i get those back easily. i would ask best buy but im out of town and can’t wait that long. Its a broken screen so could i try a different place and see if it’s possible somewhere else  

    • You would have to probably pay them extra for them to try to recover your data. As far as I know they won’t unless you ask them to. If you don’t trust Best Buy you could ask them for your hard drive and take it some where else. If the hard drive didn’t get damaged someone could probably get the files off no problem. 

      Let me know how things go and if you need any further help!

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