Retail, Tech

Best Buy Honors Accidental Damage From Handling Plan!

Coke on laptop

Best Buy honors their accidental protection plan.

Damaged Laptop

My old laptop (ASUS G1S) had soda spilled on it and wouldn’t turn on. I brought the damaged laptop to Best Buy and explained the catastrophe. The Geek Squad agent said it would be anywhere from 1-4 weeks depending on if the laptop was going to be replaced or repaired. If replaced about a week and repaired about 4 weeks. I noticed while checking the status online, Best Buy was waiting on me. The Geek Squad didn’t notify me I had to call them and ask them what exactly the status meant. He told me the laptop was eligible for an exchange. Once eligible for exchange you must work with a sales person to find a laptop.

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